Order & Payment

Do you offer free shipping?

Yes, we offer free shipping on all orders to the UK.

Can I cancel my order?

We strive to process orders quickly. If you wish to cancel your order, please contact us as soon as possible at info@TrendleBoutique.com. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has been processed.

Shipping

What is the order cutoff time?

The order cutoff time is 11:00 PM (GMT+01:00).

How long will it take to receive my order?

We typically process and ship orders within 1-2 business days (Mon-Fri). The estimated delivery time is 4-6 business days (Mon-Fri) after shipping. Please note that these are estimates, and actual delivery times may vary.

Will I receive a tracking number?

Yes, you will receive a shipping confirmation email with tracking information once your order has been shipped.

Returns & Refunds

Can I return an item?

Yes, we offer a 30-day return policy for unworn, unwashed, and undamaged items with original tags. For more details on our return process, timeframes, and exceptions, please visit our return page.

Which items cannot be returned?

Used items and items without original packaging, labels, or tags cannot be returned.

How do I submit a return?

To initiate a return, please contact our customer service via email at info@TrendleBoutique.com or call us at +31 6 19283078. You will receive a return authorization number (RAN) and return instructions.

Who pays for return shipping?

We cover return shipping costs if the return is due to our error (e.g., wrong item, damaged, or defective product). For all other returns, you are responsible for the shipping costs.

How long will it take to receive my refund?

We process refunds within 14 days. Your bank may take an additional 7 business days to credit your account.